Customer Service

We like happy people! Our online shopping experience is designed to be easy, informative, entertaining and quick. We pride ourselves in providing excellent customer service and expert advice. We want you to have an awesome experience in shopping with us. It is important to us that you are happy and satisfied with your products and our service.

We understand that our products are often specialist equipment, so we welcome all questions and are always happy to advice you in choosing the right ones for you. Our staff have decades of experience in cycling, climbing and alike, so ask us anything! Our experts in outdoor sports and activities are all here to help you. We have already started the journey for you by choosing only the best and coolest products available which are of good quality and price. All the products on our site are highly recommended by us and our partners. And let’s face it, they look good too! If you are not fully satisfied with our products as part of our customer service guarantee you can return or exchange them, please check our return policy for details.

Part of our services of course is our free delivery service anywhere in the UAE within 2 working days. For international shipping there are additional fees but we are happy to deliver anywhere in the GCC region with a tracking number and follow up information. So you don’t even have to get out of your own house to get the coolest gear around!

We want you to be completely satisfied with your products and your experience with us. If you have any questions or feedback you can easily get hold of us for any questions you may have by using our social media channels or the live chat. We welcome any reviews of products, any feedback and comments or our products or services. You can also send us an email or give us a call on 04-8829361. We look forwards to hearing from you!